# Support

Email a person, use the form in the studio, or ask in the Discord — and what to include so the first reply can fix it.

## Tell us what is blocking you.

**A human replies within 1 business day.** Pro workspaces get priority support. [Upgrade to Pro](https://demofy.io/pricing).

## Ways to reach us

- **Email** — [support@demofy.io](mailto:support@demofy.io).
- **The support form in the studio** — open [Settings](https://app.demofy.io/settings) and press **Tell us** under Account. When you are signed in it attaches your account for you, so there is no address to type.
- **Discord** — [Join our Discord](https://discord.gg/myPqSz9DFz) to ask a question in the help channel or suggest a feature. Send account or billing questions by email or the form, not a public channel.

## What to include

- The address you asked Demofy to film and the line you wrote about what to show.
- The link to the demo, if one failed or came out wrong.
- What you expected, and what happened instead.
- The reference code, if an error page showed you one.
- Never a password, and never a saved browser session file.

## Answers you may not need to wait for

The [documentation](https://demofy.io/docs) covers everything Demofy does, in the order you are likely to meet it. The articles that answer most questions:

- [Frequently asked questions](https://demofy.io/docs/faq)
- [When a demo fails](https://demofy.io/docs/troubleshooting)
- [Your first demo](https://demofy.io/docs/your-first-demo)
- [Deleting a video, a library or an account](https://demofy.io/docs/deleting-things)

What Demofy keeps about you and how to delete it is on the [Privacy](https://demofy.io/privacy) page; the agreement is on the [terms of service](https://demofy.io/terms) page.

Canonical page: https://demofy.io/support