Support

Email a person, use the form in the studio, or ask in the Discord — and what to include so the first reply can fix it.

Tell us what is blocking you.

A human replies within 1 business day. Pro workspaces get priority support. Upgrade to Pro.

Ways to reach us

  • Email — support@demofy.io.
  • The support form in the studio — open Settings and press Tell us under Account. When you are signed in it attaches your account for you, so there is no address to type.
  • Discord — Join our Discord to ask a question in the help channel or suggest a feature. Send account or billing questions by email or the form, not a public channel.

What to include

  • The address you asked Demofy to film and the line you wrote about what to show.
  • The link to the demo, if one failed or came out wrong.
  • What you expected, and what happened instead.
  • The reference code, if an error page showed you one.
  • Never a password, and never a saved browser session file.

Answers you may not need to wait for

The documentation covers everything Demofy does, in the order you are likely to meet it. The articles that answer most questions:

What Demofy keeps about you and how to delete it is on the Privacy page; the agreement is on the terms of service page.